Here at Kings Kleanz we are happy to help with maintaining a clean and comfortable environment for you and your workers. We offer a reliable and proffessional service for our clients and pride ourselves on good communication and customer satisfaction.
Below we have detailed our terms and conditions for a more comprehensive understanding of our commitments.
CONTRACT CLEANING (COMMERCIAL SITE)
1 SERVICE PROVIDED BY KINGS KLEANZ
1.1 We will provide you with a cleaning service by our experienced and trained personnel.
1.2 A Contract is regarded as engaged once we begin regular cleaning after the first visit.
1.3 We will carry out quality checks to uphold an acceptable standard.
1.4 We will re-evaluate rates should the initial list of tasks changes prior to undertaking any changes.
2 PAYMENT
2.1 You agree to make payments to the Kings Kleanz no later than 30 days after receipt of our invoices.
2.2 Payment methods in the respect of invoices to the company can be made by Bank Transfer.
2.3 The minimum fixed term for this Agreement for contract cleaning is 1 month with at least 2 weeks written notice to terminate the agreement, this will then default to a rolling contract to ensure all parties are content with the agreement.
2.4 Cancelling or changing appointments should be done 24 hours prior to a visit; otherwise you will still be required to pay the full amount for the visit.
2.5 In the event of the agreement being terminated a statement will be provided with final charges due if any adjustments are to be applied. Final payment and adjustments are required to be received within 7 days of the date of contract termination or within 7 days of the last visit whichever occurs first before the contract can be terminated.
2.6 If your payments are not received on time, a surcharge of 8% will be applied thereafter for the whole term of the delay.
2.7 Where payment has not been received we reserve the right to withhold services, documents and information, and have the right to cease to work on your account, and to terminate the engagement if payments are unduly delayed.
2.8 Should we be required to pursue payments which you refuse to pay for services rendered we will request payment for the expenses in collecting the initial payment as well as fees to other in institutions involved in the collection process.
2.7 The price will increase at the start of each year by the annual percentage rate of inflation as determined from time to time by reference to the most recently published retail price index. You will be notified of this in advance.
2.9 Kings Kleanz shall be entitled to terminate the contract forthwith without payment if the Client goes into liquidation makes any voluntary arrangements with its creditors becomes subject to an administration order ceases or threatens to cease to carry on business or if the Client fails to pay sums due in accordance with these Terms and Conditions.
3 THE CLIENT’S OBLIGATIONS
3.1 You will be responsible for providing unrestricted access to your site during cleaning times, giving any special instructions if required on unavoidable restrictions.
3.2 You will be responsible for the correct and punctual payments of all invoices at the agreed rates.
3.3 You would need to notify Kings Kleanz at least 24 hours prior to changes in hours and days for the cleaning to take place.
3.4 You agree that due to the nature of the service the Kings Kleanz guarantees to correct any problems reported within 24 hours only. If a problem occurs on a Saturday it must be reported by Monday 12:00 in order to be accepted as a valid claim. Failure to do so will entitle the Client to nothing. Entry to the location of the claim may be required within 24 hours to correct the problem. Any refunds or adjustments must be requested directly and subject to approval.
3.5 If keys are provided they must open the lock without any special efforts or skills if we cannot get access to your property because of faulty lock a charge for that visit will still apply.
3.6 If Cleaners need to collect keys from a third party’s address outside the postal code of the premises where work is to be carried out then a £10.00 charge may apply.
3.7 The client understands that the price he/she has been quoted is for a “package deal” and will include provision of equipment, cleaning labour and cleaning products. Should specialist equipment or products be required this will incur an additional charge which will be agreed upon in writing before these items are purchased.
3.8 The client accepts and understands that poor service; breakage/damage must be reported within 24 hours after the service visit. Failure to do so at that stage many invalidate a later claim.
4 OBLIGATIONS OF KINGS KLEANZ
4.1 Kings Kleanz will not be liable for any delay to or cancellation of the services caused by circumstances beyond our control (including but not limited to fire, flood, strike, and exceptional traffic circumstances, lack of adequate power or breakage or failure of machinery or apparatus). In such cases we will try to arrange a re-visit at a mutually convenient time. Where Kings Kleanz is unable to perform its duties and attend a cleaning visit our liability shall be limited to providing the agreed service at no additional charge at a mutually convenient alternative time.
4.2 All complaints are taken seriously. If you are not happy with any aspect of our service please call us as soon as possible and give us the chance to rectify it. Your custom is very important to us and we want you to be happy. Please do not wait until the service is ending.
4.3 If the client is not completely satisfied with a cleaning job, we will re-clean any areas and items to clients’ satisfaction, only when such a claim is made after the cleaning and has reasonable grounds.
4.4 Kings Kleanz shall endeavour to arrange a replacement cleaner if your regular cleaner cannot attend a scheduled visit, and will inform the client prior to the visit.
5 INSURANCE
5.1 Kings Kleanz has its own insurance policy covering employer and public liability.
5.2 Our insurance policy which includes public liability cover providing for a maximum payment of £1,000,000 in the event of damage to the client’s property, provided that this damage is caused by the negligence or omission of the cleaner.
5.3. The insurance policy will only cover damage to property if and to the extent that the damage is of a value in excess of £250. For damages below this amount claims will be processed by us and paid directly.
5.4 No such insurance referred to in this clause will be arranged if the contracting fees of the cleaning have not been paid by the client in accordance with the terms and conditions of this Agreement.
5.5 While Kings Kleanz make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, we request all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.
5.6. Damage claims will only be accepted by the cleaner only if done within 24hours after every visit (or 12pm Monday for work completed after office hours on a Friday). Claims made at a latter stage will not be accepted.
6 EXCLUSION OF LIABILITY
6.1 Kings Kleanz doesn’t accept liability for any business loss (without limitation, any loss of contracts or business opportunity, loss of revenue, loss of profits or loss of anticipated savings in expenditure).
6.2 Kings Kleanz may keep any retainer, and decide not to allocate a cleaning team, if it believes that the Client is acting unlawfully, or is an unsuitable or unreasonable contractor.
7 TERMINATION
7.1 This agreement can be terminated by us by giving 2 weeks notice to the client.
7.2 The client agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner who has previously worked for Kings Kleanz for a period of no less than 1 year.
7.3 Should the client want to cancel the contract at any point or stop paying for the cleaning and requests cleaners to stop attending the site the contract will be regarded as terminated and a £25 cancellation fee will be incurred by the client to the company for not providing proper notification of contract cancellation.
8 CLOSING TERMS
8.1 It is the intention of Kings Kleanz that the terms and conditions are made available to the client by copy or have available on the website. It is the client’s responsibility to obtain and to have read and understood the terms and conditions.
8.2. When a client moves to new premises either we will continue to provide cleaning at the old premises and the new tenant will takeover the payments or we will move to provide service at the new premises.
8.3 The client agrees that by booking our services he has read and accepted our terms and conditions of business as set out in this document.
8.4 If any provision of this Agreement shall be found to be void, invalid or unenforceable, the remainder of this Agreement shall remain in full force.
8.5 No delay or failure on the part of the company to exercise or enforce any rights or remedies pursuant to the terms of this Agreement shall constitute a waiver of such rights or operate to prejudice the exercise of any such rights at any time thereafter.
8.6 The above terms and conditions shall be governed by the relevant English and Welsh law, and by agreeing to be bound by them the client agrees to submit to the exclusive jurisdiction of the relevant courts of the UK.
8.7 We reserve the right to make any changes to any part of these terms and conditions without giving any prior notice. Please check the website(s) for updates.
Copyright © 2024 Kingskleanz - All Rights Reserved.
Powered by GoDaddy